Signature Pond and Patio - Treated like a Criminal, called "***" and repeatedly insulted.

Reading, Pennsylvania 6 comments
Not resolved

Went to Signature Pond and Patio, Wernersville, PA for fountain pump.Salesman helped us find one.

At home, water hardly spit out of the fountain. Went to return it with original box and receipt. Same salesman took the pump, left store and returned stating it worked fine in fish tank and proceeded to argue with me. I called husband and had him talk to salesman and salesman hung up on him.

He called owner (Lydia) who wanted to speak with me, lecture me and eventually agreed to accept return, minus a 10% restocking fee. Salesman then berated me saying my husband was too *** to connect it properly, among other insults. I called the owner when I got home and she was completely apathetic, and wished me a good day?! I have NEVER experienced this type of despicable customer service!(?) In these hard economic times, customer service is crucial.

All this over a $30.00 pump...do yourself a favor and don't go there!

Review about: Fountain Pump.

Comments

Anonymous
#1376288

Having gotten to know Stanley, Lydia, and the crew, including the sales people, I can only say that what you claim to be true would be extremely out of character for anyone there. They are very understanding and willing to resolve any perceived problem. My wife and I highly recommend them and would go back to them again in a heart beat!

Anonymous
Detroit, Michigan, United States #1314082

I have been a customer of Signature Pond for 3 yrs. We have dealt with Lydia, Stanley, Brian, the list goes on, we never had a negative experience there. I just find it hard to believe that anyone working there would call a customer dumb

Anonymous
Reading, Pennsylvania, United States #1252107

We have had terrific service, above and beyond normal expectations.Sorry for your issues.

Urge you to contact owners again.They are great folks..

Anonymous
#1068879

I clicked on this post just because it sounded bizarre.I've been to Signature Pond and Patio many times over the past few years and have never had anything less than a positive experience there.

The staff is very polite and helpful, even throwing in a freebie now and then to make life easier.Whichever salesperson this post was about no longer works there.

Anonymous
Lebanon, Pennsylvania, United States #623682

We have seen this company at work and growing and know them to be exactly the opposite of this. They have some of the friendliest and most knowledgeable staff in the pond industry. I can highly recommend this company to anyone.

Anonymous
Lansford, Pennsylvania, United States #623676

Now that is interesting. Many of my friends love this place and have nothing but good to say about them.

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